Frequently Asked Questions


How Do I Open A Customer Account?

If you have already an account with the main event site, you can use the same credentials to log into the store’s account. There is no need to open a different account unless if you want to. However, if you’re not already a user, you can click on register and fill in your information by selecting customer.


How Do I Sell & Conditions?


What Shipping Methods Are Available?

For customers buying products on our site, we provide them with the option to pick up a shipping carrier of their choice. The shipping carrier’s names and their corresponding estimated shipping rates will be displayed on the checkout page. Note, you will need to have a valid physical address on account to be able to receive these shipping rates.

Do You Ship Internationally?

Yes, we ship internationally. Most of our international shipping and cross-board services are carried out by our partners at DHL Express.

How Long Will It Take To Get My Package?

Once a customer’s order is confirmed and the transaction is complete, depending on the carrier, it may take from 3-5 business days for a domestic standard mail to reach its destination. An expedited service is available at a high rate if requested. An international delivery may take up to 14-30 business days.

Why A Physical Address Is Required?

A Physical Address is required to valid the shipping destination in order to better provide you with an accurate shipping rate when an order is placed.


What Payment Methods Are Accepted?

All credit cards such as Visa, Maestro, and American Express are safely processed through our integrated Stripe Payment Processing Service. We also accept bank transfers. However, customers are required to reach out to support for details as how to proceed.

Is Buying On-Line Safe?

Buying on our site safe, all our transactions are managed through Stripe Payment Services who guarantees safe checkouts for all our customers’ transactions.


How do I place an Order?

To place an order, customer would need to go through the following few steps:
  • Pick the item that you want to buy
  • Add the item to your cart
  • On the cart, customer will be asked to apply a coupon or a promotion code
  • Proceed to check out
  • Note, that at this stage the customer should be logged in.
  • Verify your delivery address, if it is different than what was entered when creating the user profile
  • Enter your credit card information
  • Pick the delivery carrier with the desired rate
  • Add a note to the vendor or store owner of the item you are buying from. (optional)
  • Click on the Checkout button

How Can I Cancel Or Change My Order?

An order that is already placed and shipped can’t be canceled. Customer will need to wait until the item is delivered, and call customer service to process the request as a return. However, if an order is not shipped:
  • customer can click on their account name at the top right corner of the screen.
  • click on order to the left side under account info.
  • Click on view to pull up the invoice.
  • Right down the invoice lick on cancel, and or cancellation will be processed automatically.

Do I need an account to place an order?

Yes, you will need an account to place order. The reason for this is that by creating an account, the system record important information about the transaction and stores it in case there is a return or for other reason, the item(s) bought is damage. We would need these records for reference the purchase and the customer.

How Do I Track My Order?

Once the vendor ships your item(s), you will be notified through your email with a tracking number of the shipping carrier that you picked.

How Can I Return a Product?

Return protocols may vary based on vendors’ return policies, the reason why the item is returned and the condition of the item when delivered. For us to better process a return, the customer is advised to email support at: Please, describe the reason for your return, attach the item’s picture and invoice. If the reason for the return is valid and align with the vendor’s return policy. will follow up with more details as how your return will be process. Note that it may take up to 14 business days to process a domestic return and even more days for international returns.

How Do I Get My Refund?

After a return has been processed and the vendor has decided that a refund would be issued to the customer, will initiate a refund. Note that it may take 5-10 business days for your refund to reflect into your bank account or your credit card.
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