Request a refund for items or content that you bought from

Some purchases from Culture Square’s event based-contents, products and other services might be eligible for a refund. You can use our online contact us form to request a refund.

  • Sign in to
  • Tap or click “Contact us,” then fill in your contact details and full name. The subject should be: “Requesting a refund.” 
  • Explain the reason why you want a refund
  • What company was selling the item and what was the item SKU#. If it is about content based event such as language course, club membership, and event participation, please provide the name of the event/course/ club. The host name and country and mode of event—was it online or a physical event—choose then submit your request by clicking on send message button

You can’t request a refund on contact us

  • If the charge is pending, you can’t request a refund yet. After the charge goes through, try to request a refund again
  • If you have an unpaid order, you need to pay for that order before you request a refund
  • If you don’t know why you were charged, review your family members’ purchases if you share the same credit or debit card to know if someone willfully purchased an item or a subscription to an event, club or course

If you already requested a refund

Check the status of your refund request with the subject title “Refund Status” and explain when you first requested your refund. Note that it may take 5-7 business days for a bank refund to reflect into your account.

Refund eligibility might vary by country or region. See the Culture Square Services

Terms and Conditions

for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.

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